Here are some of our frequently asked questions. Hopefully they will provide you with the information you need, but if not, feel free to contact us.

Can you help in an emergency?

No, unfortunately Adélie Psychology are unable to respond in an emergency.

If you have concerns regarding your child’s mental health or safety that require an urgent response there are a number of options available to you. You can contact your G.P., local NHS Child and Adolescent Mental Health Service (CAMHS), NHS Crisis Team, or visit Accident & Emergency (A&E) if services are closed due to it being out of hours.

If you are in an emergency and there is a risk to life call 999.

You can also contact the Samaritans, Shout, Young Minds, Childline or Papyrus (links below).

What is a Clinical Psychologist?

A Clinical Psychologist is someone who aims to reduce psychological distress and to enhance the promotion of psychological well-being (BPS).  Clinical Psychologists are qualified and certified to apply their psychological knowledge to clinical work with children and adults of all ages.

What training has a Clinical Psychologist done?

A Clinical Psychologist will have completed an Undergraduate Degree in Psychology (either a BSc or BA) for 3 years, or 4 years if they completed an Applied Psychology degree which means they spent their 3rd year working clinically.  They may also have completed a Masters Degree (e.g. MSc, MRes, MPhil, or MA) which could take 1 or 2 years.  They will have worked clinically for at least 2 years, often as an Assistant Psychologist, before completing a Clinical Doctorate for 3 years.  By the time a Clinical Psychologist is qualified they will have a minimum of 8 years academic and practical training and experience.  Once qualified, a Clinical Psychologist can work in a specialist area such as Child and Adolescent Mental Health and will continue to train in different therapies and psychological models throughout their career.

Clinical Psychologist is a protected title and only those with the above qualifications are entitled to use it.  Unfortunately the titles “Psychologist” or “Child Psychologist” are not protected so anyone could call themselves this which can be misleading. Please see “How can I check you are qualified?” for links to check if someone is a Clinical Psychologist.

How can I check you are qualified?

All qualified Clinical Psychologists are registered as Practitioner Psychologists with the Health and Care Professions Council (HCPC) who regulate health professionals.  Speech and Language Therapists and Art Psychotherapist’s also have to be registered with the HCPC. You can check the register here:

HCPC logo

A Clinical Psychologist may also be registered as a Chartered Clinical Psychologist with the British Psychological Society (BPS).  The BPS is the professional body for Psychologists in the UK.  You can check the register here:

BPS logo

All practitioners becoming certified in DDP, certified DDP practitioners and DDP consultants need to be registered with DDPI.  You can check the register here:

DDP Network logo

How long will appointments last for?

  • Sessions are typically 50 minutes long. 
  • School consultations can be tailored to your requirements.
  • Clinical supervision sessions can be tailored to your requirements.

How much do appointments cost?

Initial telephone consultations of up to 15 minutes to discuss the process of therapy are free of charge. Please note that we are unable to provide specific advice during these consultations.

Fees for Private Medical Insurers and the Adoption Support Fund (ASF) work are agreed directly with them and we invoice them for the work.

Fees for people who self-fund are £110 for a 50-minute session and £165 for a 90-minute initial session or a one-off parent consultation with a Clinical Psychologist.

Fees for people who self-fund are £65 for a 50-minute session with an Art Psychotherapist or Assistant Psychologist.

Other fees are dependent on need so please contact us to discuss your requirements.

How do I book?

Please contact us and indicate which service you are interested in.

If we are able to work with you then we will email you a booking form to complete and you will be asked to read and indicate your acceptance of our Terms and Conditions online.

When both of these have been received your appointment dates will be confirmed.

How do I pay?

Payment for therapy sessions can be made via bank transfer/BACS and is due on the day of the appointment.

Payment for Autism Spectrum Disorder assessments can be made via bank transfer/BACS and is due at the time of booking.

How do I cancel an appointment?

Please email us to let us know if you need to cancel your appointment.  If this is done more than 48 hours’ before the appointment time you will not be charged.  Unfortunately, if appointments are cancelled with less than 48 hours’ notice, or are not attended, they will be charged.

How do online sessions work?

It might feel scary or uneasy to have therapy sessions online but they can be as effective as face-to-face sessions.  We aim to create a safe and contained space for us to work together.  You will need access to a device with a webcam and microphone and to have a stable internet connection.

The online platform that Adélie Psychology use is Zoom.  This is an encrypted service and is free for you to access and download here and from your mobile device’s app store.

Zoom Logo

Prior to your appointment we will send you an email which contains a private link which you can click to enter the meeting. Through Zoom you can use the whiteboard to draw things and your Psychologist can share documents with you. 

We will email you more thorough guidelines and tips before you have your first online session. If you have any concerns about how online sessions using Zoom will work please contact us.

Where are face-to-face sessions held?

Adélie Psychology are based at CW Therapy Rooms in Kenilworth. A lovely calming space for us to work together.

Kenilworth is easily accessible from major towns and cities (see table below for approximate journey times). The nearest train station is Kenilworth which is approximately an 8 minute walk.

For more information about how to get here and what to expect when you arrive see CW Therapy Rooms.

LocationTravel time to Kenilworth
Hatton10 minutes
Warwick12 minutes
Coventry12 minutes
Leamington Spa14 minutes
Stratford-upon-Avon20 minutes
Henley-in-Arden24 minutes
Solihull28 minutes
Redditch28 minutes
Rugby28 minutes

Do you see people with Private Medical Insurance?

Yes, Dr Catherine Lawrence is a registered provider for Allianz, AVIVA, AXA Health, Bupa, Cigna, Healix Health Services, and WPA. Dr Helen Veater is a registered provider for Bupa.

Allianz, Aviva, AXA Health logos
Bupa, Cigna, healix, WPA logos

If you hold insurance with a different company please contact us to see if we can still provide you with a service. Catherine has also worked with members of the Police Mutual Healthcare Scheme and CABA (Chartered Accountants Benevolent Association).

Police Mutual and CABA logos

Do you do Adoption Support work?

Yes, Adélie Psychology is an approved provider for adoption support with Adoption Central England (ACE). ACE is the Regional Adoption Agency for Coventry, Solihull, Warwickshire, Worcestershire and Herefordshire. If you feel that you need support funded by the Adoption Support Fund (ASF) please contact your adoption social worker or duty social worker to discuss your needs.

Adoption Central England Logo

What will happen in the first session?

Your first session gives you time to tell us more information about what has brought you and your child to seek services from a Clinical Psychologist.  We will ask you questions about your child and family history that are relevant to why you are seeing us.  We may ask you to complete some questionnaires.  We will be able to answer questions you may have about our qualifications, training and experience.  There may be time to make a start on moving things forward and to plan together your follow up sessions.  We hope that when you leave the first session you will have felt some benefit of sharing your story and have a clearer idea about how change can occur.

Do you see children and young people on their own or with their parents/carers?

This will be dependent on their needs and take into account their preferences.  If your child is under 16 and is being seen on their own then you can join for the final 10 minutes so we can share with you the work we have done (as agreed by the young person to maintain confidentiality).

What will happen to the information that is shared with you?

Your information is kept confidential wherever possible.  In most circumstances Adélie Psychology will not disclose personal data without your consent.  If we do need to share your information we will always try and ask your permission for this.  This may not be possible under special circumstances where we are professionally and/or legally required to do so. 

If we believe that you or others are at serious risk of harm, either from yourself or others, or if you are at risk of harming others, we will share your information with an appropriate professional (for example, Social Care, G.P., Mental Health Service, Emergency/Crisis Services).  Further details regarding information and confidentiality can be found in our privacy policy.

What is DDP?

DDP stands for Dyadic Developmental Psychotherapy and is a family-based therapy that helps children with attachment difficulties who may have experienced developmental trauma, abuse or neglect, learn to trust adults.  DDP involves a child with their caregiver/s and involves PACE parenting, which is a way of thinking and being which deepens the emotional connections in relationships.

What is CBT?

CBT stands for Cognitive Behavioural Therapy and recognises the links between thoughts, feelings, physical sensations and behaviours.  CBT explores what causes and maintains distress by identifying unhelpful cycles between these four areas and practical ways to break the cycles and reduce distress. 

What is ACT?

ACT (pronounced as act) stands for Acceptance and Commitment Therapy and is what’s called a third wave form of CBT.  One of its core messages is to accept what is out of your personal control, and commit to action that improves and enriches your life. ACT incorporates mindfulness and values rather than challenging thoughts, as in CBT. DNA-V is a model in ACT developed specifically for working with young people.

What is the Solihull Approach?

The Solihull Approach is a model that aims to improve emotional health and well-being through a greater understanding about children’s behaviour. It enabling adults to use containment, reciprocity and behaviour management to improve relationships.

What is Therapeutic Play?

Play is widely recognised as being beneficial in the emotional development of children and as having a therapeutic value.  Therapeutic Play means to use play in sessions with a child where they are leading the play and it is not analysed but the child feels heard and understood by the practitioner’s responses to their play. 

Do you undertake work instructed by the Court?

No, Adélie Psychology Ltd does not undertake work that may lead or link to legal proceedings.

The Adélie Psychology penguins were designed by Tim Carter-Wale at SystemFX

SystemFX Logo

Any other questions?

Please contact us if you have any other questions regarding the services Adélie Psychology offer.